Your Complete Satisfaction is our goal everyday at Caan’s. In the event you need to return an item our policies are:
Merchandise Returns: Caan’s will gladly accept any non-plant item returned in the original packaging accompanied with the original register receipt is eligible for a full refund to the original tender within 30 days of purchase. After 30 days and accompanied with the original register receipt is subject to management approval and upon approval refunded as a store credit only. Any merchandise returned without a receipt is subject to management approval and upon approval refunded at the lowest selling price as a store credit only. Returns of items deemed defective will be exchanged for a replacement item or store credit will be given. No returns or exchanges allowed on Clearance merchandise.
Plant Returns: Plants purchased from our greenhouse or nursery may be returned within 72 hours accompanied by the original register receipt and in the original pot or container it was purchased in. In addition, the plant must have never been planted and have been properly cared for and be in resalable condition.
Nursery Guarantee: All nursery stock (trees, shrubs, evergreens) purchased from Caan’s has a one-year hassle-free 100% guarantee. For one year from the purchase date Caan’s will replace any guaranteed plant that dies with a replacement up to the value originally paid. The original register receipt and the dead plant must be brought in for a replacement to be honored. Replacement plants are not guaranteed. Planting and delivery fees will apply on replacement stock unless previously paid for with the original purchase. Plants that are tagged for hardiness zone 6 or higher are not guaranteed. Any Nursery stock purchased at 40% off or greater is not guaranteed. There will be no cash refunds on dead nursery stock.
Roses/Perennials Guarantee: Roses and perennials are guaranteed until November 1st of the year purchased. Replacements will be offered when the dead plant is returned with the original register receipt. Replacement plants are not guaranteed. Plants that are tagged for hardiness zone 6 or higher are not guaranteed. Any roses or perennials purchased at 40% off or greater is not guaranteed. There will be no cash refunds on dead plant material.
Annuals/Vegetables/Tropical Plants/House Plants/ Seasonal Plants (Easter lilies, Mums, Poinsettias): Caan’s does not offer any guarantee on these types of plants. If you are having any performance issues with these plants please contact any of our experts as soon as possible so we may work to determine the issue and rectify the problem.
Floral Arrangement Guarantee: As professional florists, we guarantee your complete satisfaction with every order. If you are not satisfied with the floral arrangement for any reason we will gladly send a replacement.